We are Contact Center Consultants

We are a Contact center Consulting design firm located in Melbourne, Australia, specialising in all things contact center including design, development and maintenance.

Designing amazing Contact center suites since 2002

Our experienced team of firemanship can create the perfect suites for you, no matter what your needs. Whether you need a simple on click widgets or a complex ETL or product suite, we can help. We take pride in our work and use the latest technologies and techniques to ensure your CC products looks great and runs smoothly.

Our capabilities

We offer a wide range of services, including:

Contact Center Design & Research

Research services to help you create an effective and user-friendly Contact Center Integrations for your business.

Interface Design

Our experienced design team will create an engaging and intuitive user experience, tailored to your brand and target audience.

Feature Development

We have expert knowledge and experience in Contact center product suite feature development, they can create custom components that are tailored to the needs of their clients.

ML Engine Creation, Training & Optimisation

Utilising the latest ML engine optimization techniques to ensure that your features are easily usable to potential customers

App Development

Aesthetically pleasing apps tailored to your needs whether you are looking for a CC business application, an platform, or great customer experience.

Latest work

LCA - Live call Analytics with AWS

From a cloud formation template, Integrate Chime with aws transcribe for call recordings, review/transcribe live calls and Bedrock for KB

Integrate Salesforce with Oreka (Open source recordings)

Record SIP calls in any server / Location, move to aws buckets.

Play them from a web client, use them for transcribe and evaluations.

Integrate cases, NPS and more with salesforce & open-source recording solutions.

Bring quicksight for Mobile

Review all NPS, sentiments on the feedbacks received online using the Mobile app and action them for a big loop using the mobile app.

Optimise ML Algorithms using AWS & amazon Connect

Use GEN AI with Kinesis, Amazon Q on the AWS platform on the Chatbox

Let's get to know each other

C³ is the perfect choice for building your website. With our experienced team of web developers and designers, we can create a website that is tailored to your exact specifications.

LET'S GRAB A COFFEE TOGETHER

Some of our happy clients

We have earned the trust and satisfaction from hundreds of clients by providing reliable, high-quality service. See what they're saying.

I recently had the pleasure of working with C³ to help assist with a new Integration suite. From start to finish, the whole team have been incredibly professional, reliable and knowledgeable. The team provided quality advice, feedback and went above and beyond at all times.

Klayera

Integration Manager

Enterprise Suite created for the Day to Day Operations, complete Health check and Operations suite created for the call center with Amazon Cloud, Chatbot that includes Bedrock for KB, Amazon Q for Internal technical support, Oreka for open-source call recordings etc.,

ShaanandLiya

CEO

ETK process package with Pentaho KTR

RecordsIntact

Sponsot, IT Head

We'd love to get to know you a bit better

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Address

Melbourne, VIC 3029, Australia

Phone

+61 (0) - 413 896 690

Email

contactcenterconsultingceo@gmail.com